Refund Policy
We have a 365-day return policy, which means you have 365 days after receiving your item to request a return.
To start a return, you can contact us at salessupport@oliveda.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.You can always contact us for any return question at salessupport@oliveda.com.
A. Product return within three hundred sixty five (365) days.
1. OTP will refund one hundred percent (100%) of the purchase price (excluding a $7.00 flat fee for return shipping) of any currently marketable product returned by a Waterless Beauty Consultant within sixty (60) days of shipment from the Company.
2. OTP will refund one hundred percent (100%) of the purchase price (excluding a $7.00 flat fee for return shipping) of any currently marketable product returned by a Waterless Beauty Customer within three sixty five (365) days of shipment from the Company.
B. Currently marketable. Products are considered “currently marketable” if each of the following conditions are met: 1) product has not been used; 2) Packaging and labeling have not been altered or damaged; 3) Products that have been delivered sealed or in protective packaging where the seal has not been broken or the protective packaging has not been opened, otherwise these products can no longer be sold for health and hygiene reasons 4) the product and its packaging are in such a condition that the goods can be resold at their full price in accordance with reasonable commercial practice of current trade; 5) the product has not yet expired; and 6) the product shows the current OTP label.
C. Returning Damaged or Incorrectly Shipped Products. OTP will exchange or refund products if Waterless Beauty Consultant receives them damaged, otherwise defective, or if they were not shipped correctly. The Waterless Beauty Consultant must examine the delivered products immediately upon receipt and must return the rejected products within fifteen (15) days of receipt. All such returned products will, if desired, be replaced with non-defective products.
However, if such an exchange is not reasonable, the Company reserves the right to issue a refund for the amount of the returned product. In addition, the statutory warranty rules and periods apply.
D. Retention of Order Number. In order for the Company to properly allocate any applicable bonuses on returned products, the original order number must be retained from the invoice. This number must then be presented to the Company when requesting the refund.
E. Set Returns. Products purchased as part of a set or pack must also be returned as the entire set or pack.
F. Alternative Refunds. The form of refund will be based on the payment method of the local market and will be made in the original form of payment for the product, to the extent possible and permissible. Refunds will only be paid to the original payer.